Shipping & Delivery Policy

1. Where we deliver

We deliver to most pincodes across India. Enter your pincode at checkout. If we cannot serve your location, we will tell you and the order is cancelled with a full refund.

2. Delivery charges

Delivery is free for orders above ₹2,000. For smaller orders a delivery charge is shown at checkout before you pay. Heavy or oversized machinery may carry freight charges, which we confirm with you before dispatch.

3. Dispatch and delivery time

Delivery times shown on product pages and at checkout are estimates. The real time depends on the product, your location, courier availability, and weather or public holidays. Large machinery can take longer than small items. If your order is delayed beyond the estimate, contact us and we will check with the courier.

4. Tracking your order

• You receive your order ID by email as soon as you order.
• Use the Track Your Order page with your order ID and the email or phone number on the order. No login is needed.
• Logged-in customers can follow every order under My Account, then My Orders. Once an order ships, the courier name and tracking number are shown there.

5. When your order arrives

• Check the outer packing before you accept the parcel. If it is torn, wet or open, tell the delivery person and take photos.
• Open the package soon after delivery and check the product, accessories and invoice. Record an unboxing video as you open it: it is mandatory if you need to raise any claim, and without it we cannot accept a return, replacement or refund.
• If the product is damaged, wrong, or has missing parts, contact us within 24 hours of delivery. See the Return & Cancellation Policy.

6. Failed deliveries

If the courier cannot deliver because the address is wrong, nobody is available, or the parcel is refused, the order may be returned to us. We will contact you, and re-delivery or logistics charges may apply.

7. Cash on delivery

Cash on delivery is offered only on eligible orders and pincodes, and is shown at checkout when available.

Contact us

Phone or WhatsApp: +91 92755 06722 · Message on WhatsApp
Email: support@toolhaat.com
Evatools Private Limited · CIN U46901HR2025PTC133188 · Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurgaon (Haryana) 122001, India

Please keep your order ID ready. See also Returns, Refunds, Shipping, Warranty, Payments & GST and Grievance Redressal.