Privacy Policy

1. Information We Collect

When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, company name, GSTIN, delivery address, and order history.

We also automatically collect limited technical data — such as browser type, device information, and pages visited — to keep the platform secure and improve performance.

2. How We Use Your Information

We use your information to process and deliver orders, generate GST invoices, provide customer support, send order and account updates, and improve our product catalog and services.

We do not use your data to offer, market, or facilitate any credit, loan, EMI, or buy-now-pay-later product — ToolHaat does not provide any such financing services, and your data is never shared with third parties for that purpose.

3. Sharing of Information

We share order information only with the parties needed to fulfil it — payment gateways to process transactions, and logistics partners to deliver your order. These partners are contractually required to protect your data and use it solely for that purpose.

We do not sell your personal information to third parties.

4. Cookies

ToolHaat uses cookies to keep you signed in, remember your cart, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling them may limit some site functionality.

5. Data Security

Payments are processed through PCI-DSS compliant gateways — we do not store your full card details on our servers. Account passwords are encrypted, and access to customer data internally is restricted to what's needed to serve you.

6. Your Rights

You can access, update, or request deletion of your account information at any time from your account settings, or by contacting us directly. We retain order records as required for GST and accounting compliance even after account deletion.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via email or a notice on the site.

8. Contact Us

For any questions about this Privacy Policy or how your data is handled, email us at support@toolhaat.com or use our Contact Us page.