Frequently Asked Questions
Everything you need to know about ordering from ToolHaat.
Ordering
Do I need an account to place an order?+
Yes. Creating a free ToolHaat account lets us generate GST invoices correctly, track your order history, and speed up repeat orders. Sign up takes under a minute with email OTP.
What is MOQ and why do some products have it?+
MOQ (Minimum Order Quantity) is the smallest quantity you can order for a given product. Most items on ToolHaat have an MOQ as low as 1 unit; bulk-only items will show a higher MOQ on the product page.
How do bulk pricing tiers work?+
Many products offer lower per-unit pricing as your order quantity increases. The applicable tier is shown automatically on the product page and applied at checkout — no coupon code needed.
Can I get a custom quote for a large order?+
Yes. Use the "Request a Quote" (RFQ) option on any product page or the RFQ form to describe your requirement — our team responds within 4 business hours with custom pricing.
Payment
What payment methods do you accept?+
UPI (PhonePe, GPay, Paytm, BHIM), net banking and credit/debit cards at checkout, and Cash on Delivery (COD) on eligible orders. For orders agreed with our team on chat, call or WhatsApp, we can send a secure payment link or share bank details for an NEFT transfer. Online payments are processed through secure payment gateways.
Does ToolHaat offer credit, EMI, or "buy now, pay later"?+
No. ToolHaat does not currently provide credit lines, loans, EMI, or any buy-now-pay-later financing. All orders must be paid in full using one of the payment methods available at checkout.
Can I order offline and get a special price?+
Yes. Message or call us on +91 92755 06722 (WhatsApp works too) with the products and quantities you need. Our team can agree a price with you and send a payment link or bank details. The order then appears in your account like any other, so you can track it.
Will I get a GST invoice?+
Yes — every order automatically generates a GST-compliant invoice, available for download from your account immediately after the order is confirmed.
Shipping & Delivery
Do you deliver across India?+
Yes, we deliver pan-India. Delivery timelines depend on your pincode and the product's dispatch time, shown on the product page.
Is delivery free?+
Delivery is free on orders above ₹2,000. Orders below that threshold may incur a delivery charge shown at checkout before you pay.
How fast do orders dispatch?+
Most in-stock orders dispatch within 24 hours of confirmation. You can track dispatch and delivery status from your account's order history.
Returns & Cancellations
Can I cancel an order after placing it?+
Yes, before it is dispatched, and you get a full refund. Contact us on call, WhatsApp or email with your order ID. Once an order is dispatched it cannot be cancelled. See our Return & Cancellation Policy for details.
What if I receive a damaged or wrong item?+
Contact us within 24 hours of delivery on +91 92755 06722 (call or WhatsApp) or at support@toolhaat.com, with your order ID and the unboxing video (mandatory: without it we cannot accept a return, replacement or refund) plus photos of the problem. After we verify, we offer a replacement, a replacement part or a refund. The return must be sent back within the 3-day window, and the return shipping cost is borne by the customer.
How do I return a product?+
Record an unboxing video when the parcel arrives: it is mandatory. Then tell us within 24 hours of delivery (call, WhatsApp or email) and send the video. If the return is approved we give you the address to send it to. Pack it in its original packaging with all accessories and ship it back within 3 days of delivery. After we receive and inspect it, we replace or refund it.
When will I get my refund?+
Refunds are processed within 5 to 7 working days after we receive and approve the returned product. Online payments go back to the original payment method. Cash on delivery and bank-transfer orders are refunded by NEFT to the account you give us. See the Refund Policy.
Who do I contact for warranty or a complaint?+
Warranty is provided by the brand, and we help you reach them: see our Warranty Policy. For any complaint, write to our Grievance Officer, Aman Kumar, at support@toolhaat.com or +91 92755 06722.