Refund Policy

1. When a refund is issued

• After an approved return, once we have received and inspected the product. The money is released only after the product reaches us and passes inspection.
• When an order is cancelled before dispatch, or cancelled by ToolHaat (see the Return & Cancellation Policy).
• When a payment was taken but the order could not be placed.

2. How the refund is paid

• Online payments (UPI, cards, net banking, wallets, and payments made through a ToolHaat payment link): refunded to the original payment method.
• Cash on delivery, bank transfer (NEFT) and cheque orders: refunded by bank transfer (NEFT) to the account you give us. We ask for the account holder name, bank name, account number and IFSC code.
• The bank account should be in the name of the customer or company that placed the order. To protect against fraud, we may ask for a cancelled cheque or a passbook or bank statement showing the account holder name and IFSC code. We do not ask for your Aadhaar or PAN to pay a refund.
• Please check your bank details carefully. ToolHaat is not responsible for a refund sent to incorrect details that you gave us.

3. Timeline

Refunds are processed within 5 to 7 working days after the returned product has been received and approved at inspection. Your bank or payment provider may take a few more days to show the money.

4. What is not refunded

• The cost of return shipping, which is borne by the customer.
• EMI or processing interest charged by your bank, if you paid by a bank EMI.
• Logistics charges for an order that you cancel or refuse after dispatch.
• Any amount for a product that is not eligible for return (see the Return & Cancellation Policy).

5. Replacements instead of refunds

For a damaged, defective or wrong product you may ask for a replacement instead of a refund. Replacements depend on stock and are dispatched after we receive and inspect the original product.

6. Questions about a refund

Contact us with your order ID and we will tell you the status of your refund. When a refund is processed, we confirm it by email, and by WhatsApp or SMS where we have your number, with the refund reference so you can match it in your bank statement.

Contact us

Phone or WhatsApp: +91 92755 06722 · Message on WhatsApp
Email: support@toolhaat.com
Evatools Private Limited · CIN U46901HR2025PTC133188 · Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurgaon (Haryana) 122001, India

Please keep your order ID ready. See also Returns, Refunds, Shipping, Warranty, Payments & GST and Grievance Redressal.