Grievance Redressal
Last updated: October 2026 · Evatools Private Limited (operating ToolHaat)
If you are not satisfied with an order, a listing, a refund or how your data is handled, you can write to our Grievance Officer. We take every complaint seriously.
1. Grievance Officer
- Name: Aman Kumar
- Role: Grievance Officer, Evatools Private Limited (ToolHaat)
- Email: support@toolhaat.com
- Phone and WhatsApp: +91 92755 06722
- Registered office: Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurgaon (Haryana) 122001, India. Company: Evatools Private Limited, CIN U46901HR2025PTC133188
2. How to raise a complaint
Email support@toolhaat.com or call or message +91 92755 06722. Please include your name, the phone number or email on your order, your order ID if you have one, and a clear description of the problem with any photos or documents.
3. What to expect
- We acknowledge your complaint within 48 hours.
- We aim to resolve it within one month of receiving it, and we keep you updated on progress.
- If you are not satisfied with the outcome, you can approach the consumer helpline or the consumer forum, or raise the matter with the National Consumer Helpline at 1915 or through its website.
4. Complaints about content and listings
If you believe a product listing, review or other content on ToolHaat is wrong, misleading or infringes your rights, write to the same address with the page link and details. We will review it and act as the law requires.
5. Data and privacy requests
To access, correct or delete your personal data, or to withdraw consent, write to the same address. See our Privacy Policy for details.
Contact us
Phone or WhatsApp: +91 92755 06722 · Message on WhatsApp
Email: support@toolhaat.com
Evatools Private Limited · CIN U46901HR2025PTC133188 · Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurgaon (Haryana) 122001, India
Please keep your order ID ready. See also Returns, Refunds, Shipping, Warranty, Payments & GST and Grievance Redressal.