Cancellations & Returns

1. Order Cancellations

You may cancel an order free of charge any time before it has been dispatched. Cancel from your account under "My Orders", or contact our support team with your order number.

Once an order has been dispatched, it can no longer be cancelled — you may instead initiate a return once the item is delivered, subject to the return eligibility below.

2. Return Eligibility

Returns are accepted within 7 days of delivery for the following reasons: the item received is damaged, defective, materially different from what was ordered, or missing parts listed on the product page.

To be eligible, items must be unused, in their original packaging, and accompanied by the invoice generated for the order.

3. Non-Returnable Items

Certain categories — including custom or made-to-order products, consumables once opened or used, and items explicitly marked "Non-Returnable" on the product page — are not eligible for return except in cases of transit damage or defect.

4. How to Initiate a Return

Go to "My Orders" in your account, select the order and item, and choose "Return Item". Include clear photos if the reason is damage or defect. Our team reviews requests within 24–48 hours and arranges pickup where applicable.

You can also reach out via the Contact Us page with your order number and we'll guide you through the process.

5. Refunds

Once a returned item is received and inspected, refunds are processed to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI, whichever you provide.

Delivery charges (where applicable) are refunded only when the return is due to a ToolHaat error — damaged, defective, or incorrect item.

6. Replacements

For damaged, defective or incorrect items, you may choose a replacement instead of a refund, subject to stock availability. Replacements are dispatched once the original item is picked up or its return is confirmed.

Need help with an order?

Reach out via our Contact Us page, email support@toolhaat.com, or call us Mon–Sat, 9am–7pm. Have your order number ready for faster resolution.