Return & Cancellation Policy

1. Return window: tell us within 24 hours, return within 3 days

To be eligible, you must raise a return request within 24 hours of delivery, and the item must be sent back within the 3-day (72-hour) return window counted from the delivery date. Requests raised later cannot be accepted, except for manufacturer warranty claims (see the Warranty page).

2. When a return, replacement or refund is possible

• You received the wrong product.
• The quantity is different from your invoice (short or extra), or the same item was shipped twice.
• The product differs from the website in specification, brand, design or material. For generic or local-brand items, small variations can occur with the seller's stock, and colour can vary with manufacturing updates for machinery, tools and spares.
• The product arrived damaged. Depending on inspection we offer a full replacement, a replacement part or a refund.
• The product is defective or incomplete. Missing parts or accessories are sent separately. A defective item is eligible for a replacement, a replacement part or a refund.
• The product is used, rusted or in poor condition when delivered.
• The product does not work. We may first ask you to follow basic troubleshooting steps or show the problem on a call or video. If it is confirmed non-functional, it is eligible for return, replacement or refund.

3. How to raise a return request

Contact us within 24 hours of delivery by any of these: call or WhatsApp +91 92755 06722, or email support@toolhaat.com. Tell us your order ID and what is wrong.

• Send the unboxing video, plus clear photos of the problem and of the packaging.
• Send the unboxing video described above. It is required for every return request, and we cannot start a return without it.
• Keep the original packaging, accessories and invoice. The invoice or order ID is your proof of purchase, and we need it to complete a return.

4. The return process

• We review your request and confirm whether it is approved, after watching the unboxing video and photos, and sometimes after a short call.
• On approval we give you the address to send the product to.
• You send the product back to that address. The cost of the return shipping is borne by the customer. Please do not send the product to the brand or manufacturer, or to any other address, because we cannot trace or refund a parcel that is sent elsewhere.
• Pack the product securely in its original packaging with all accessories. We may ask for a short video of the repacking, to confirm it travels safely.
• After we receive and inspect the product, we replace it or refund it as described below.

5. Conditions for accepting a return

• The product must be unused and in its original condition.
• The original packaging and all accessories must be included.
• The request must have been raised within 24 hours of delivery, and the product sent within the 3-day window.
• A complete, unedited unboxing video must have been provided with the request.

6. What cannot be returned

• Requests without a proper unboxing video.
• Requests raised after the 24-hour reporting period or the 3-day window.
• Products damaged by misuse, mishandling or wrong installation.
• Products that have been used or altered, or that were not repacked properly for return.
• Products you no longer need, or ordered by mistake (wrong size, model or quantity chosen).
• Items from a combo or set cannot be returned one by one.
• Spare parts bought for a machine that was not purchased from ToolHaat, where the part does not fit.
• Custom or made-to-order products, and consumables once opened or used, unless they arrived damaged or defective.

7. Replacement, part replacement or refund

After verification we offer one of: a full replacement, a replacement part (where applicable) or a refund. Replacements depend on stock. How and when refunds are paid is explained in the Refund Policy.

8. Cancelling an order

• You can cancel an order before it is dispatched, and we refund the full amount you paid. Contact us on call, WhatsApp or email with your order ID, or cancel from My Account, then My Orders. A request sent by call, WhatsApp or email is valid once our team confirms it to you. Until then the order stays active and may be dispatched.
• Once an order has been dispatched it cannot be cancelled. If you refuse delivery, logistics charges may be deducted from any refund.
• ToolHaat may cancel an order, with a full refund, if the address is incomplete or wrong, the pincode cannot be served, cash on delivery is not available in your area, the product is out of stock, a price or listing error is found, or we suspect fraud.

9. Changes to this policy

We may update this policy from time to time. The version on this page, with its last-updated date, applies to orders placed after the update. Please check it before you order.

Contact us

Phone or WhatsApp: +91 92755 06722 · Message on WhatsApp
Email: support@toolhaat.com
Evatools Private Limited · CIN U46901HR2025PTC133188 · Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurgaon (Haryana) 122001, India

Please keep your order ID ready. See also Returns, Refunds, Shipping, Warranty, Payments & GST and Grievance Redressal.